Jewels&Gems gladly accepts unused, unworn, or defective merchandise returns or exchanges within 14 days of delivery with the exception of sale items which are final sale.
All jewelry packaging must be intact and returned with the product.
For items returned after 14 days, Jewels&Gems will gladly issue a credit within 30 days of delivery with the exception of sale items which are final sale.
Please note that return items purchased with an e-gift card will be refunded to the original gift card. Gift card cannot be returned or exchanged.
Please email firstname.lastname@example.org to begin your return/exchange process! Please be sure to include your order # and name!
TAXES/DUTIES ON REFUSED SHIPMENTS (INTERNATIONAL ONLY):
If you decide to refuse any shipments from Jewels&Gems, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments). This amount will be subtracted from your refund.