RETURN / EXCHANGE POLICY
Jewels & Gems gladly accepts unused, unworn, or defective merchandise returns or exchanges within 14 days of delivery with the exception of sale items which are final sale.
All jewelry packaging must be intact and returned with the product.
Over the 14 days, Jewels & Gems is not in a position to accept returns or exchanges.
Please note that return items purchased with a gift voucher will be refunded to the original gift card. Gift vouchers cannot be returned or exchanged.
Refunds will be issued to the original method of payment.
The cost of return postage is the sole responsibility of the buyer. The item is under the responsibility of the buyer. We strongly advise that you use registered post to make sure we receive safely the piece of jewelry. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please email firstname.lastname@example.org to begin your return/exchange process! Please be sure to include your order # and name!
Exchanges (Portugal ONLY)
We do not offer Free Exchanges at this time; you will need to pay a shipping fee in order for us to dispatch your exchange. In Portugal this costs €5. We will email once your return has been received. We kindly ask that you process this payment as soon as you can. The item originally purchased is under the responsibility of the buyer. We strongly advise that you use registered post to make sure we receive the piece of jewelry. The exchange will only be processed from when Jewels & Gems has received the item purchased originally.
Exchanges are subject to stock availability at the time of processing. We cannot reserve items.
In accordance with Consumer Contracts Regulations, there are some exemptions to our returns policy.
- Crystals, Minerals, Crystal Healing Bracelets, Holistic Wands, Gua Shas, Facial Massagers
- Returns received more than 30 days after delivery
- Any merchandise marked SALE or from the Sale section (only regular priced items may be refunded)
- Online Courses or Digital Products
- Lost / Damaged merchandise due to transit cannot be refunded
Completing your return
Items must be returned unworn, in original packaging along with your invoice and/or returns authorization. Should items show signs of wear a return may be refused. The item originally purchased is under the responsibility of the buyer. We strongly advise that you use registered post to make sure that the jewelry gets back to us safe and sound. The refund will only be issued from when Jewels&Gems has received the item purchased originally. The refund will be for the price of the item(s), not for the shipping costs.
If you have received a free gift with your order and your return takes your total order value below the amount required to be eligible for a free gift, you will be required to return the free gift.