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THE J&G TEAM IS AWAY: ALL ORDERS PLACED FROM 02/12 WILL BE PROCESSED STARTING FROM 07/12 THE J&G TEAM IS AWAY: ALL ORDERS PLACED FROM 02/12 WILL BE PROCESSED STARTING FROM 07/12
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Questions & Answers

FAQ

Find the answers you need :

What metal is your jewellery made of?

Are the stones real?

I ordered a ring and I just noticed that I got my ring size wrong... Can I exchange it?

I don't see my ring size in this design, would you have it in stock?

How long will it take for my order to arrive?

My order still hasn't arrived.

Will my pendant come with a chain?

My order was returned to sender.

When will my order be shipped?

Can I add delivery instructions to my order?

How do I take care of my jewelry?

Do you take custom orders/alterations/repairs?

I haven't received a response to my email / direct message.

Do you work with bloggers?

How can I contact you?

Where are you based?

I've received an email requesting security information, why do I need to provide this?

What forms of payment do you accept?

How do I use my discount code?

My tracking hasn't updated for a few days.

My tracking states that delivery has been attempted, what do I do now?

I want to start a return/exchange query

Do I have to pay for returns?

How long will it take for me to receive my refund?

I'd like to return a damaged product. How do I do this?

I'd like to exchange my item - can you reserve me a replacement?

I need to change or cancel my order, can you help me with this?

I've just made an order but I'd like to add something else, help!