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FREE SHIPPING OVER €50! Ireland shipping €5 - Worldwide shipping €8 FREE SHIPPING OVER €50! Ireland shipping €5 - Worldwide shipping €8
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Questions & Answers

FAQ

Find the answers you need :

What metal is your jewellery made of?

Are the stones real?

I ordered a ring and I just noticed that I got my ring size wrong... Can I exchange it?

I don't see my ring size in this design, would you have it in stock?

I saw a lovely piece on Instagram but not online, how can I get it?

How long will it take for my order to arrive?

My order still hasn't arrived.

My order was returned to sender.

When will my order be shipped?

Can I add delivery instructions to my order?

How do I take care of my jewelry?

Are your products available in any physical stores?

Do you take custom orders/alterations/repairs?

I haven't received a response to my email / direct message.

Do you work with bloggers?

How can I contact you?

Where are you based?

I've received an email requesting security information, why do I need to provide this?

What forms of payment do you accept?

How do I use my discount code?

My tracking hasn't updated for a few days.

My tracking states that delivery has been attempted, what do I do now?

I want to create a return/exchange

Do I have to pay for returns?

How long will it take for me to receive my refund?

I'd like to return a damaged product. How do I do this?

I'd like to exchange my item - can you reserve me a replacement?

I need to change or cancel my order, can you help me with this?

I've just made an order but I'd like to add something else, help!